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GENESSA -- AUTO RENTAL!



GENESSA's Lady G has only rented a car on one occasion; she only drove for three years out of her life. Having quickly grown accustomed to the mobility that car ownership affords, she felt obliged to rent a vehicle during one of her own clunker's periods of incapacitation. She rented a Toyota of some kind; the years have erased the exact model from her memory, but she recalls that, unlike her own pet, this creature had power steering. She yanked the wheel to turn slightly to the left and found herself a full 180 degrees off. Wow! She resolved to own a Toyota some day. Her resolution was in vain and remains unkept, and, due to some health issues, will remain unkept, and furthermore was based more on her Mazda's defects than on the Toyota's charms, but still, she remembers the experience fondly and with some measure of awe.

Lionheart, on the other hand, has rented a variety of automobiles in the United States and abroad. Lady G knows about three, but of course has no recollection what kind of cars they were other than "compact."

The first ride they took together in a rented vehicle was in Kaui, Hawaii, and they circled the island (well almost; there is a spot in northwestern Kauai that is virtually unpassable) most delightfully. Lionheart noted how polite drivers are on that island. They have to be; the roads are narrow and traffic slow. Anyone prone to road rage had best stay away or risk apoplexy.

Alamo was the provider of the second rental car shared by Lionheart and Lady G (who did not drive, but directed), as Lionheart's younger niece was getting married in Southern California, not a chunk of real estate known for its great public transportation, and the romantic beach (Hermosa, perhaps) on which they tied the knot was not within walking distance of Los Angeles, where Lady G and Lionheart were staying with good, nay, great friends. Alamo personnel, they recall, were not the friendliest on that occasion, but the price was right, the car was good and the treatment was fair.

In France, the couple's car-rental experience was pleasant, even if they were terrified (and nearly killed) by French (especially Parisian) drivers' overaggressive style -- until the unthinkable happened. Well, a bump happened. There was something in the middle of the road, obscured by the dark, country night, and in turning, slowly, Lionheart made contact. It ripped a fender most of the way off and did some damage to the underside of the vehicle, which, on the other hand, had no operational troubles at all; it survived the trip back to Paris and performed quite as if it had never encountered a bump at all. True other drivers felt obligated to help adjust that fender from time to time enroute, but it came as a shock when, some time after returning the bruised but functional auto to the rental agency, Lionheart was hit with a bill that indicated that the car had been totaled -- a bill that also, incomprehensibly, while claiming the car was beyond repair, included repair costs.

It took over a year to resolve the matter, and the resolution was reached by the good graces of the credit card company with whose instrument the rental had been secured. The attempt at fraud had been so obvious, the only thing that took so long was getting the right parties to have a look. Once they looked, they knew whom to sue, and it wasn't Lionheart.

Caveat Emptor!

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Contact GENESSA:

General email:
genessa@unforgettable.com

email Gail M. Feldman, Managing Partner:
genessa@unforgettable.com

email Richard L Cohen, Partner:
rlc48@comcast.net

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